Starfire Direct Reviews

Starfire Direct is a company that provides unique, contemporary home design products. Their offerings include gas fire pits, fire glass and other media, patio furniture, commercial and residential patio umbrellas, BBQ grills and island components, plus everything needed for an indoor fireplace. They are headquartered in Southern California. They offer a large variety of styles, materials, and price points. They sell customer favorites such as OW Lee, Prism Hardscapes, HPC, Treasure Garden, Outdoor GreatRoom, and many more. The company has a rating of 4.5 based on 874 reviews. Customers have praised the durability and heat output of their fire pits. They have also commended the company's customer service, particularly the follow-up and assistance in making the right decision on a fire pit. However, some customers have raised concerns about the finish quality of some products. Despite this, the overall feedback about Starfire Direct's products and services is positive.

Starfire Direct accepts returns or exchanges within 30 days of delivery. Products that are general "off the shelf" type items in new and unused condition with original packaging, complete and can be resold as new, can be returned for a refund or store credit to repurchase, minus return shipping cost. Refund or Store Credit will be processed upon item being received and inspected back at their facility.

Made-to-Order & Special-Order Items are products that can be purchased from a catalog or their website but require manufacturing or assembly. These products are not on the shelf ready to ship. These products are eligible to be returned for Store Credit only, minus original outgoing & return shipping costs.

Final Sale (non-returnable) Items are products that have been returned, damaged, or have a defect and are marked clearance for resale to their customers. Custom Projects include any product that Starfire Direct helps design or designs that is outside of any catalog or variation that is currently offered or available. Anything Custom will require approval throughout the design process. Custom projects do account for margin of error, and this is understood by their customers.

Denied Returns include orders that are outside of the 30-day (from delivery) return window, damaged, used, burned, broken, not new for resale, Custom Final Sale, Clearance or Discontinued Products, and products returned without approval and/or receiving an RA from Starfire Direct.

As for the shipping policy, it seems that there is no specific information available. However, it is mentioned that the return policy includes the deduction of original outgoing & return shipping costs for Made-to-Order & Special-Order Items.

Starfiredirect.com offers a wide range of products. These include fireplaces, fire pits, patio furniture, and gas logs. They also offer Fire Glass & Alternatives, Patio Heaters, and BBQ DIY Fire Pits. Some specific products include Outdoor Rolled Lava Rock, Starfire Glass 1/2" Broken Fire Glass, and Rectangular Drop-In Pan with Match Lit Kit. The website is a preferred source for all things related to fire. They also offer free shipping for orders over $149.00. Starfiredirect.com is known for its large selection of products and is a popular choice for customers looking for fire-related items.